Before your visit

A few friendly reminders before your next visit to help things run smooth

Check in when you visit

When you arrive, please check in at reception and let our team know what you're visiting the centre for and use your membership wristband or fob at the gate.

This helps us:

• Record your attendance correctly
• Support you during your visit 

Keep details up to date

Your Member Portal is the easiest way to manage your membership and personal information.

Please take a moment to check:

• Your email address
• Your mobile phone number
• Emergency contact details
• Payment information

Keeping your details current helps us share important updates and reduces the chance of failed payments or interruptions to your membership.

Members Portal

Manage Your Membership Online

Use your Member Portal to update your details and access your membership information at any time.

For suspension or cancellation requests, please complete the Membership Request Form.

Membership Suspensions

Need to take a short break from your membership?

You can request a suspension here.

Things to know:

• Suspensions can be requested for 2 to 8 weeks
• Requests must be submitted at least 3 days before the suspension start date
• Requests received with less than 3 days' notice may not be processed in time for your preferred start date

Membership Cancellations

If you need to cancel your membership, please submit a request here.

Things to know:

• Cancellations take effect 14 days after your request is submitted
• Membership fees continue during the notice period
• Any refunds or outstanding amounts will be assessed on a pro rata basis, where applicable